Responsible
Gaming at 90jeli

90jeli is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or claim any bonus or promotional offer on this site. This policy applies to all players in Bangladesh without exception.

During the account registration process, all players are required to confirm that they are 18 or older. Before processing any withdrawal — regardless of the amount — 90jeli conducts a Know Your Customer (KYC) identity and age verification check. Players who cannot provide satisfactory proof of age will have their withdrawal request suspended and their account reviewed.

What we check: We verify date of birth against a government-issued identity document such as a National Identity Card (NID), passport, or driving licence. Documents must be current and clearly legible. Any attempt to submit falsified, altered, or borrowed identity documents constitutes a serious breach of our Terms & Conditions and will result in permanent account closure and forfeiture of funds.

Protecting minors in your household: If you share a device with younger family members, we strongly recommend keeping your 90jeli account logged out when not in use and ensuring that your login credentials are not accessible to anyone under the age of 18. Use password manager tools or your device's screen-lock features to add an extra layer of protection.

Reporting underage access: If you have reason to believe that a minor has accessed the 90jeli Platform — whether through your account or otherwise — please contact us immediately at [email protected]. We treat all such reports with the utmost seriousness and will investigate promptly.

One of the most effective ways to keep gambling within your personal budget is to set a deposit limit. 90jeli allows every registered player to set daily, weekly, or monthly deposit caps directly through their account settings. Once a limit is in place, the Platform will automatically decline any deposit attempt that would cause you to exceed your chosen threshold within the relevant period.

How to set a deposit limit: Log in to your 90jeli account, navigate to the Responsible Gaming section of your account settings, and select "Deposit Limits". Choose your preferred time period (daily / weekly / monthly) and enter the maximum amount in BDT. The limit takes effect immediately upon confirmation.

Reducing your limit: Requests to reduce an existing deposit limit take effect immediately. We do not impose any waiting period on downward adjustments — if you decide you need to cut back today, the new lower limit applies right away.

Increasing your limit: To protect players from impulsive upward changes made during a losing streak, requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period. The increase will not take effect until the full 7 days have elapsed, giving you time to reconsider calmly.

Removing a limit entirely: Removing an active deposit limit entirely follows the same 7-day cooling-off rule as increases. This deliberate friction is designed to protect you from in-the-moment decisions that you might regret later.

We recommend that all players set a deposit limit that reflects their genuine disposable income — an amount they are entirely comfortable losing in the worst case. Think of it as your entertainment budget for 90jeli, separate from essential household expenses.

Sometimes a short break is all you need to reset and regain perspective. 90jeli offers two levels of voluntary time-out tools to help you step away from the Platform for a defined period without the permanence of full self-exclusion.

Session Time Reminders: You can configure the Platform to display an on-screen reminder after a set number of hours of continuous play — for example, after 1 hour, 2 hours, or 3 hours. The reminder appears as a notification prompting you to take a break. This is a soft nudge, not a forced logout, but it is a powerful awareness tool that many players find genuinely useful.

Cooling-Off Period (24 hours to 6 weeks): A cooling-off period temporarily locks your account against new deposits and betting activity. You may choose any duration from 24 hours up to 6 weeks. During a cooling-off period, you may still log in to view your transaction history and withdraw any existing balance, but you cannot place new bets or make new deposits. The cooling-off activates immediately and cannot be reversed before the chosen end date.

How to activate a time-out: Go to the Responsible Gaming section in your account settings and select "Time-Out / Cooling-Off". Choose your preferred duration and confirm. For immediate assistance in activating a time-out, contact our support team at [email protected] and we will apply it manually to your account within 1 hour.

When a time-out ends: When your cooling-off period expires, your account automatically returns to its standard active state. No action is required from you to reactivate it. If you feel you need a longer break after the cooling-off ends, consider using the full self-exclusion tool described in the next section.

Self-exclusion is the strongest responsible gaming tool available at 90jeli. When you self-exclude, your account is permanently deactivated for the duration of the exclusion period, and you are prevented from creating a new account on the Platform during that time. Self-exclusion is designed for players who believe their gambling is causing, or is at risk of causing, genuine harm to themselves or their families.

Available exclusion durations: You may choose a minimum exclusion period of 6 months, or opt for 1 year, 3 years, or 5 years. Alternatively, you may request a permanent self-exclusion with no scheduled end date.

What happens when you self-exclude:

• Your account is immediately locked. All active sessions are terminated.
• You cannot log in, deposit, place bets, or claim bonuses for the duration of the exclusion.
• You will be removed from all marketing communication lists and will not receive any promotional emails or SMS messages from 90jeli during the exclusion period.
• Any existing account balance above the minimum withdrawal threshold will be made available to you for withdrawal before the account is fully locked. Contact support at [email protected] to arrange this.
• Your self-exclusion record is retained permanently, even after the exclusion period ends, to help prevent re-registration by mistake.

Reinstating your account after self-exclusion: At the end of a fixed-term self-exclusion, your account does not automatically reactivate. You must contact 90jeli support directly to request reinstatement, and there is a mandatory 7-day reflection period before reinstatement is processed. This delay is intentional and cannot be waived.

Permanent self-exclusion: A permanent self-exclusion cannot be reversed under any circumstances. This is the most serious level of protection and is appropriate for players who have decided they do not wish to gamble again. We treat permanent self-exclusion requests with great care and respect.

To request self-exclusion, go to Responsible Gaming in your account settings, or contact our support team at [email protected] with the subject line "Self-Exclusion Request". We will process the request within 24 hours, and in all cases no later than the end of the following business day (Bangladesh Standard Time).

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you need help activating a limit, understanding your options, or simply want to talk through a concern without commitment, we are here to help — without judgement and without pressure.

Email: Send your enquiry to [email protected]. For responsible gaming matters, please use one of the following subject lines so your message is routed directly to our welfare team:

• "Responsible Gaming — Deposit Limit Request"
• "Responsible Gaming — Time-Out Request"
• "Responsible Gaming — Self-Exclusion Request"
• "Responsible Gaming — General Enquiry"

Response times: We aim to acknowledge all responsible gaming enquiries within 2 hours (Bangladesh Standard Time, UTC+6) and to action any limit, time-out, or self-exclusion request within 24 hours of receipt. Urgent self-exclusion requests are prioritised and processed as quickly as possible.

What to include in your message: Please include your registered 90jeli username or the email address associated with your account, a brief description of the support you are looking for, and your preferred contact method for follow-up. You do not need to explain or justify your reasons for requesting a limit or exclusion — your welfare is sufficient reason, and we will always take action on your request.

Privacy assurance: All responsible gaming communications are treated as strictly confidential. They are handled only by trained members of our welfare team and are never shared with marketing or commercial departments. Your decision to seek help will have no negative impact on the service you receive from 90jeli.

Policy updates: 90jeli reviews and updates its responsible gaming policies at least annually to reflect current best practice and player feedback. This page was last reviewed in January 2026. If you have suggestions for improving our responsible gaming tools or policies, please include them in your support email — we genuinely value player input.